Hey there vBulletin fans,

How many of you have used the free vbulletin.com support options, like ticket support or pre sales or forum support?

Share your experiences.



The poll is made multiple choice so you can select multiple situations.

I have used the support forums before and got helpped personaly by one of the team what was great. I also hang around for anything being posted that i might be able to help other users with.

I can't remember to be honest, though I think I might have asked a question or two on the forums. :)

I bought 2 licenses recently (on different times) and I paid through paypal. Unfortunally on both occasions something went wrong when paying through paypal, I filled out a ticket for both of those times where I had to fill in the paypal receipt. All was taken care of quickly, very nice!

I've only used the ticket system twice. I had some sales questions prior to buying a license which I used the public forums. I've also had some small questions which I used the public forums for as well.

I've used support through both the forums and ticket system. Every time is quick and accurate :D

I used a support ticket when I reformated my computer and forgot to write down my membership details, to make matters worse the email address I had registered was no longer in use and I'd forgotten to change it at the time LOL.. some weird person called Floris sorted it out for me ;)

I know I have asked a question or two through the support system, but nothing else. When I don't know something (low-level support) I always ask in #vbfans.

Back in the early days Steve answered a lot of my support threads. Someone give that man a fat bonus and 25 achers ;)

I dont think I've ever had to ask a question. Any things I wanted to know I have been able to answer through searching the forums.

I have asked a couple of questions in the forum, but I tend to exhaust all other options before asking for help. I've used the ticket system too and received a prompt response.

I just use the vBulletin.com Support Forums

i almost never need support...but when I do I use forum and support ticket....

I selected the first 5 options.

I want more votes people, vote if you read this thread! Thank you.

The ticket system doesnt do me alot of good since my forums are hacked. I ahve asked questions on the forum though.

I am STILL trying to change all my info on my license..you need ALOT of info to change your info on a vB license..but I understand they do it for security.

Yes, I've had to ask a few support questions here and there :)

MGM

I've never used the ticket system, but I've asked one or two questions in the forums.

Used the ticket system once to have some licensing issues resolved, but nothing else other than that. ;)

I have a printed out copy of the vBulletin documentation